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Complaint Privacy Policy:

Everything Real Estate

(including its DBAs: Merced Yosemite Realty, ERE Construction, and Better Homes and Gardens Real Estate Everything Real Estate)

1. Purpose

Everything Real Estate and its DBAs (“Company,” “we,” “our,” or “us”) are committed to respecting and protecting the privacy of all individuals who submit complaints to us. This Complaint Privacy Policy outlines how we collect, use, store, and share information provided in connection with a complaint.

2. Information We Collect

When you file a complaint, we may collect:

Your name, address, phone number, and email address.

Details of the complaint, including relevant property, transaction, or project information.

Supporting documents you voluntarily provide.

Internal notes generated by staff during the complaint review process.

3. How We Use Information

We use complaint-related information solely to:

Investigate and resolve the issue raised.

Communicate with you about the status and outcome of your complaint.

Comply with applicable legal, regulatory, or contractual obligations.

Improve our business practices and customer service.

4. How We Share Information

We do not sell or rent complaint information to third parties. Information may be shared only in these limited circumstances:

With employees, managers, or contractors directly involved in resolving the complaint.

With legal counsel, auditors, or regulators if required by law.

With affiliated entities (Merced Yosemite Realty, ERE Construction, Better Homes and Gardens Real Estate Everything Real Estate) as necessary to address the matter.

With your written consent, if disclosure is requested beyond the above.

5. Confidentiality and Safeguards

Complaint records are kept confidential and stored securely in electronic and/or paper form.

Access is restricted to authorized staff.

Reasonable administrative, technical, and physical safeguards are maintained to protect against unauthorized access, disclosure, or misuse.

6. Retention of Complaint Information

We retain complaint records for as long as necessary to resolve the matter and meet legal or regulatory requirements. After that, records will be securely destroyed or anonymized.

7. Your Rights

You have the right to:

Request a copy of complaint information we maintain about you.

Request correction of inaccurate or incomplete information.

Request deletion of complaint information where legally permissible.

Withdraw your complaint at any time, though we may retain records as required by law.

8. How to Submit a Complaint

Complaints may be submitted in writing to:

Everything Real Estate

3181 Collins Drive

Merced, CA 95348

info@mercedyosemite.com

info

9. Updates to This Policy
We may update this Complaint Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.